Frequently Asked Questions:
Q: What file formats do you use to produce my job for plates or dies?
A: A PDF file if properly setup, is the most efficient format. If you haven’t set your colors to output properly, such as having 2 of the same color, RGB, or having spot colors set as process, we can’t easily change this and we would need another file, or have to charge you time to fix the supplied PDF.
Q: What if I don’t know what you need to do to a file, which format should I send?
A: If possible, we prefer a vector format file, such as an Adobe Illustrator file, .ai, or vector .eps. Even a PDF saved with “Illustrator Editing Capabilities” would work well. Converting fonts to outlines and including all support files is always a good idea as well.
Q: All I have is a Photoshop file, jpeg, or Tiff, can you use that?
A: Those formats are typically used to send us Photos, or Full Color Graphics that need to be printed in 4 Color Process. If the file is sent as a “grayscale” format, we can output as one color, but it will be screened as a halftone in any areas that aren’t 100% dot. There’s always an exception to these rules but better safe than sorry when sending your files for your jobs.
Q: What resolution should my files be?
A: If you can only send us as a .psd, .bmp. .tiff. or jpeg, please call us to make sure that it will work for the type of printing plate you are ordering. If it is a bitmap file, please use at least a 600 dpi file, 1200 dpi is better and will show more detail and cleaner lines.
Q: Do you charge for quick simple changes or fixes to files?
A: Yes, there is a minimum charge of $30 to edit a file in any way. Anything other than simply printing a supplied file will result in the minimum charge, per file, each time we have to bring the file up on screen.
Q: Do you have designers on staff to handle a complex design or job recreation?
A: Yes, we have a full service art department with many talented artists each with their own diverse skills. We can handle just about anything you need. Please call or email us to inquire about your job.
Q: Would you be willing to output film only for offset and screen printers?
A: We have RIP’s and Imagesetters running all day to feed out plate and engraving departments. That allows us to offer a very fast turnaround of film Output.
Q: How do we send files to you?
A: Email, FTP, and obviously CD, DVD. Please call or email for FTP info.
Q: What is your typical turnaround time?
A: That really depends on the job. In many cases we can arrange to ship your plates/dies same day if received early enough in the day. If your files are setup properly and ready to output, our usual turnaround time is 24 hours. Obviously, every job is different and some have numerous problems or editing needed. We do our best to get your job done as soon as possible.
Q: What is the largest plate you can make?
A: That depends on what you are ordering. The largest piece of film we can image is 36” x 44”.
Q: Do you accept Credit Cards?
A: Yes, we accept Mastercard, Visa, and American Express.
Q: What is the process if have received my order and it is incorrect?
A: At Flexographic we understand how important turnaround is. If a problem should arise, please contact us immediately. The first thing we do is fix the problem and get the plate out so that you are up and running. Then we will take a look at the project with you to see where the breakdown in communication is and ensure it won’t happen again.